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Shipping & Returns

In-Store pickup policy.

Local pickup is available at our Sulphur Springs, Texas location for customers who live in the area or wish to mitigate the cost of the shipping for heavier items/large orders. This can be selected upon checkout and completion of your order. 

Pickup appointments will be scheduled with the customer within 24 hours of your order’s confirmation. All orders must be picked up from Signature Solar within 8 business days from the time of purchase. Once scheduled, you must immediately notify Signature Solar of any changes to your appointment. If you are unable to arrive within 15 minutes of the scheduled time, you MUST notify Signature Solar to coordinate a rescheduled appointment time. This ensures we are not creating delays for the next scheduled customer.

If your order contains any back-ordered items, we will schedule a pickup for those specific items at a later date. If you do not wish to make 2 pickups for your order, a shipping quote can be provided.

Customers are required to provide a copy of their driver’s license and order confirmation upon arrival. A copy of your license will be scanned and attached to your packing slip for verification. Please note, that Texas sales tax will be collected on all pickup orders unless a Texas sales tax exemption is on file.  

On-Site payment options are available by Cash or Check. If paying with a credit card, payment must be made prior to the pickup. All orders must be complete before local pickup can be processed. No pickups on unpaid quotes will be facilitated. 

Product responsibility and liability are transferred to the customer through your signature upon pickup. Signature Solar does not accept responsibility or liability for any damage, transportation, or otherwise, after this transfer. 

*We reserve the right to refuse and/or cancel any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancellation, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

 

Shipping policy.

If purchasing solar panels, we urge customers to purchase additional panels to ensure the safe delivery of the needed amount. PLEASE DO NOT BUY THE EXACT AMOUNT OF PANELS NEEDED. When receiving your order please visually inspect your shipment for any damages or shortages prior to signing your delivery receipt.

If you discover damage or a shortage, here are the steps that need to be taken:

  • YOU MUST Note the damage or shortage on the Driver's Copy of the Delivery Receipt
  • Take Detailed Photos of the pallet upon delivery. Take images of it on the freight truck. Take images of ANY damage, individual images for each damaged piece of equipment
  • Notify Signature Solar team ([email protected]) AS SOON AS POSSIBLE. If not noted within 48hrs your claim may be denied by the freight company.

In order to receive any refund or replacement, all damages to materials must be noted on the customer’s receipt at the time of delivery.

Customers MUST provide images of the damage and of a signed/notated delivery receipt provided by the driver at the time of delivery and MUST email these photos to Signature Solar within 3 days of delivery in order to be considered for a freight claim.

Any damages found without notation upon delivery may be refused by the shipper.

Please Note: No Guarantee on Delivery Date of Shipment Unless Guaranteed Delivery Purchased

James Showalter and/or Signature Solar is not responsible for any damages caused by freight carriers we did not hire.

International Shipping

We can accommodate most international parcel shipping of non-hazmat materials via UPS, FEDEX, USPS.

We can ship pallets and hazmat packages via LTL and FTL ocean/ground freight to select international locations.

In order to provide you with a quote, we need the order details and delivery address. If no international shipping is available customers are required to provide information for a freight forwarder they would like to use within the United States.

If you have any questions, please email or call us to receive a draft order and shipping quote.

Return & Refund Policy

Returns are accepted on a case-by-case basis.
All returns may be subject to a restocking fee of up to 40% of the original invoice. To be eligible for a full return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Used and Installed Product:

It may be possible to return a working, used piece of equipment. This is on a case-by-case basis. The unit must be fully functioning and have all original accessories and packaging. The unit will be subject to further inspection to ensure working and in a resalable condition. 

  • Must be within 30 days of purchase
  • Subject to a 40% restocking fee
  • Customers will be provided with an RMA label but the shipping cost will be taken from their total refund. 

You can always contact us for any return question at [email protected].

Damages and RMA Requests: [email protected]