Technical Support Request Form
If you have purchased a product from Signature Solar one of our customer care features is USA Based, In-House Technical Support. At any point after your purchase you find yourself encountering a technical issue, please reach out to Signature Solar with your order number ready.
To receive the quickest and most successful troubleshooting, we suggest sending an email to "tech@signaturesolar.com" including:
- A detailed synopsis of the issue,
- Images of the problem during it's occurrence,
- Specifics to your PV System,
Be Sure to Include Images of:
- Wide shot of overall system installation
- Main Panel and Sub panels
- How AC input and output are connected to inverter
- How PV is connected to inverter
- Picture of White information Panel showing the Serial number & MPN
- How Batteries are connected to inverter
- Please take pictures of voltmeter readings from terminals on inverter (and what terminals you are testing):
- PV voltmeter readings
- Battery DC readings
- AC output readings
- AC input readings