I want to warn anyone considering this mini split, especially from a solar website, that despite all the marketing and links suggesting it connects directly to solar panels, this particular unit does not support solar panels. The description and images, along with customer reviews showing solar setups, made it seem like a solar-ready product. However, upon purchase, I discovered it does not have the capability to connect directly to solar panels.
The difference between this unit and solar-compatible models? One word in the product listing—a distinction that is incredibly easy to miss, especially when marketed on a solar-specific website.
When I reached out to customer service, they acknowledged that this confusion happens frequently. I even requested they update their website to make this clearer, as it’s misleading and easily misinterpreted. While the customer service team was polite and professional (something I truly appreciated), the resolution offered was disappointing. They provided free shipping on an inverter (an additional cost to me) or free shipping on a different unit. While better than nothing, these options fail to address the core issue: the misleading marketing and how it caused me—and apparently many others—to purchase the wrong product.
For context, I spent roughly $1,700, including taxes and shipping, on this unit. Now, I am unable to power it without running electricity to my barn, which could cost $4,000–$5,000. Had the website been clearer, I would have never purchased this unit. Worse, because the unit has been installed and the packaging opened, I am now unable to return it.
As a business owner myself, I find it unacceptable that the company has not taken steps to fix their website to prevent further confusion. Even after I pointed out the issue, they chose not to act. If this has happened “quite often,” as they admitted, why not make the necessary adjustments to save future customers the hassle and expense?
I appreciate the politeness of their team, but polite customer service does not make up for poor business practices. In situations where there is a clear miscommunication due to the company’s advertising, the right thing to do would have been to replace the unit or offer a partial refund. At the very least, they should fix the website to prevent others from going through the same ordeal.
This experience has left me frustrated, out of pocket, and with a unit I can’t even use unless I spend thousands more. As it stands, I am seriously considering contacting my bank to dispute the charge due to what feels like false advertising.
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